This year, we have 113,000 people living in our social housing homes and the money we make by selling homes, alongside other grant funding, means we were able to invest over £84.4m in these homes last year. It also meant we were able to provide housing, care and support for 11,000 more vulnerable people in our services across the UK. These services help older people and people with
physical or mental health issues.
In 2020 we’ve also been able to invest in supporting our customers during the pandemic. Our teams have made over 35,000 welfare calls to customers and we’ve invested in a financial support team to help customers to deal with some of the financial difficulties they face every day.
We’ve also invested in communities across the UK to help them grow. This year, our teams have supported projects like community clean-up days and a programme to help customers to use digital to improve their quality of lives. We’re also proud to run an apprenticeship programme for our customers.