Consumer Code

We follow the Consumer Code for Home Builders to ensure the buying process is fairer and more transparent for you, our customers.

2297 Meaux Rise (1)

'The code'

Buying a brand new home is an exciting time. But with a new home being one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available should problems arise.

The Consumer Code for Home Builders ('the Code') was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

Designed for you

The Code is designed to help you understand what levels of service to expect from your home builder, feel fully informed about your purchase and know your consumer rights before and after you move in. In the unlikely event that problems arise, a speedy, free dispute resolution scheme is available to deal with complaints about breaches of the Code.

Copies of the ‘Consumer Code for Home Builders’ are available from our Marketing suites; a copy (also identifying where further guidance can be found) will always be provided to you when you reserve one of our lovely homes.

Find out more

To find out more about the Code now, visit the Consumer Code for Home Builders website.

Keen to find out more?

Whether you’d like to book a viewing or simply have a quick introductory chat, our helpful advisory team would love to hear from you.