Consumer Code and NHQC We’ve got you covered
Persona Homes obeys both the Consumer Code and the New Homes Quality Code (NHQC), independent industry codes both developed to drive sector-wide improvements in build quality and customer service and provide further protection for all new homeowners.
Customers who reserve their home on or before 31st December 2023 are protected by The Consumer Code. Customers who reserve their Persona home after 1st January 2024, are protected by the New Homes Quality Code.
Either way you’re in safe hands with Persona Homes, all our colleagues have completed training to reflect the Code’s requirements and the updating of procedures and systems.
Consumer Code
Designed to help you understand what levels of service to expect from your home builder, feel fully informed about your purchase and know your consumer rights before and after you move in.
For more information on the Consumer Code, visit www.consumercode.co.uk
Download: Consumer Code
New Homes Quality Code (NHQC)
An independent industry code established to champion quality new homes and deliver better outcomes for consumers.
For more information on NHQC: visit: nhqb.org.uk
Download: NHQC
Your Sales Host will confirm if your reservation is protected by the NHQC
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